Customer's Rights

• Personal information privacy - as per Law.
• Get straightforward explanation of our products/ costs.
• Accurate, objective information
• Prompt and clear answers to questions on banking matters.
• Open a 'no frills' account.
• Nominate a beneficiary to her/his accounts.
• Keep customer's Deposit Receipts with the Bank in Safe Custody, free of cost.
• Exchange soiled/ mutilated currency notes, as per the guidelines of RBI.
• Get transaction completed as per Time Norms.
• Lodge a complaint, through the Branch Complaint Book.
• The best banking service we can offer.
• We:
  Work in your interest
  Offer friendly, understanding treatment
  Treat you as our life time customer.
  Do not treat small customers as "small coin".

Customer's Responsibilities

• Exercise utmost care in introducing, any one to the Bank.
• Not to issue cheques without providing for balance to meet them.
• Keep passbook/ chequebook always safe and secure.
• Not to delegate the job of conducting bank transactions to anyone, not well known.
• Not to permit anyone to put through her/his transactions through the customer's accounts.